Popular Articles
Pairing Albert to POS
To repair Albert, follow these steps: On your Albert Terminal, Open the Kounta App. Then login using your Admin username and password (this is your backoffice password). Click on the POS button in the top right corner Scroll down to find the your ...
Printer is not working or Cash Draw not Kicking
This is a frustrating problem but is usually a very easy fix. 9/10 the problem is that the iPads are not connecting to the correct WiFi ID. Symptoms: Are all the printers not working or just one? If all the printers have stopped working, it's likely ...
Networking Troubleshooting
Networking is critical to the success of the Point of Sale. Without a solid network, it is impossible to print tickets, open the cash draw and sync the POS between the devices. Important: Internet and Network are different. The local network is all ...
Epson Printer not Printing - Flashing Error LED Light
Error LED SOLID on with no printing ❏ Check whether the roll paper cover is closed. If it is open, close it. ❏ If the Paper LED is on, check whether the roll paper is correctly installed and any roll paper remains. Error LED flashing with no printing ...
WiFi Sync Setup for Open Mesh / Datto
Log in to the CloudTrax portal at https://ct4.cloudtrax.com Or Use the Datto Networking Status Page On the left, click on an SSID of your choice and configure with the following: SSID name: Guest WiFi (or whatever you wish) Enable: Enabled Visible: ...