Recent Articles
U220B Auto-cutter Jam
If you are encountering a U220B Auto cutter Jam, these are some steps you should try: Check for a Paper Jam Seems pretty obvious, open the Paper cover and ensure that any paper that has crinkled or become stuck. You should also open the Ribbon cover ...
Setting Up Unifi Admin Account for Wifi Sync
1. Open your Unifi Controller 2. Navigate to the Admins/User Section. Note: For users connecting via the UI.com Site manager, this setting is found under "OS Settings" 3. Click on 'Add New Admin.' 4. Make sure remote access or UI account is switched ...
Guest WiFi v2 - Unifi Controller
Setting Up a Guest WiFi Network with External Portal on a Unifi Controller 1. Navigate to your Unifi Controller. Note, it must be always online and reachable via the internet. 2. Go to the Settings Page 3. Click "WiFi" 4. Click Wi-Fi. Then create a ...
Inviting UniPOS Support to your Kounta Company
In this article we will guide you on adding our Technical Support to your Kounta instance. This will give us Administrator access to your Products, Suppliers, Add-ons, POS Devices and Reporting platform, including Insights. --- Steps Log into ...
Ubiquiti Unifi (Controller 5.7+)
Cloudkey/Unifi Controller Instructions Log in to your UniFi controller and click the Setting icon (bottom left). On the left menu, under Wireless Networks click Create New Wireless Network and configure with: Name/SSID: Guest WiFi (or whatever you ...
Popular Articles
Pairing Albert to POS
To repair Albert, follow these steps: On your Albert Terminal, Open the Kounta App. Then login using your Admin username and password (this is your backoffice password). Click on the POS button in the top right corner Scroll down to find the your ...
Printer is not working or Cash Draw not Kicking
This is a frustrating problem but is usually a very easy fix. 9/10 the problem is that the iPads are not connecting to the correct WiFi ID. Symptoms: Are all the printers not working or just one? If all the printers have stopped working, it's likely ...
Networking Troubleshooting
Networking is critical to the success of the Point of Sale. Without a solid network, it is impossible to print tickets, open the cash draw and sync the POS between the devices. Important: Internet and Network are different. The local network is all ...
Epson Printer not Printing - Flashing Error LED Light
Error LED SOLID on with no printing ❏ Check whether the roll paper cover is closed. If it is open, close it. ❏ If the Paper LED is on, check whether the roll paper is correctly installed and any roll paper remains. Error LED flashing with no printing ...
WiFi Sync Setup for Open Mesh / Datto
Log in to the CloudTrax portal at https://ct4.cloudtrax.com Or Use the Datto Networking Status Page On the left, click on an SSID of your choice and configure with the following: SSID name: Guest WiFi (or whatever you wish) Enable: Enabled Visible: ...